Server location : Dallas,Taxas
Server location : Dallas,Taxas
Server location: Dallas,Taxas
We understand the importance of support to Our Customers, Our support team are here to help you with issues you may face when hosting with us.
Average Ticket Response Time
30 Minutes - 45 Minutes
Our operating Hours are :
9AM to 10PM (GMT+800) Mon - Sun (7 Days a Week)
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- SSAE 16 and SAS 70 Type II Audited
- 30 inch raised floors
- 300 lbs/sq ft floor load
- Single tenant, single-story building
- Redundant HVAC with Liebert air handlers
- Each CRAC unit supported by independent roof mounted condenser
- Wind roof rating FM-90
- IP Managed network with Internap FCP 5200
- True BGP with intelligent routing
- Multi-homed, carrier neutral
- DWDM connection to the INFOMART
- 12 providers with dual fiber entrances
- IP Managed and IP Plus network options
- 24x7x365 on-site personnel
- Bio-metric access
- Physical ID check
- Full CCTV surveillance backed by digital recording on file for 90 days
- Multiple layers of security & authentication; including card key, PIN, & biometric required for facility entrance
- 11.1 MW of utility power
- 250 watts/sq ft
- Industry leading power-to-space ratio
-Four (4) autonomous power plants delivering true A & B power supply
- Six (6) backup diesel generators on standby
- Generators tested bi-weekly and routinely run at full load
You will be getting 99.9% of uptime from us, if there any downtime, which we cannot reslove within 48 hours, your account will be credited.
Our service comes with a standard Control Panel to allow our customers to have control over their hosting services.
Windows & Linux VPS comes with SolusVM Control Panel.
Web hosting accounts comes with CPanel
Unhappy with your web hosting services? Request a refund within 30 Days of your account activation date. We will issue you a refund.
The refund policy only applies our USA shared hosting service and can only be used once.
We use the latest technology, preventing the risk of hardware failure and will provide our customers the best performance.
We will move your data from your previous host to us for free.
Your previous host must be Cpanel based Control Panel